Refund & Cancellation Policy

Last Updated: September 2, 2025

At Lilium Music, we understand that event plans can change. This policy explains how refunds and cancellations are handled for our services.

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1. Deposits

• A non-refundable deposit is required to secure your booking date.

• Deposits may be credited toward a future event if rescheduled with sufficient notice (see Section 3).

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2. Client Cancellations

• 30+ Days Before Event: Payments (excluding deposit) will be refunded in full.

• 15–29 Days Before Event: 50% of total fees (minus deposit) will be refunded.

• Within 14 Days of Event: No refunds will be issued, as your date and musicians have been reserved.

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3. Rescheduling

• We will make every effort to accommodate a new date if your event is rescheduled.

• No additional fee will be charged for rescheduling with at least 30 days’ notice.

• Rescheduling within 30 days may incur a fee, based on availability and costs.

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4. Lilium Music Cancellations

• In the rare case that we must cancel due to illness, emergencies, or force majeure, you will receive a full refund of all payments or be offered an equivalent replacement musician at no extra cost.

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5. Force Majeure

Lilium Music is not liable for cancellations or changes due to circumstances beyond our control, including but not limited to severe weather, natural disasters, strikes, or government restrictions.

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6. Refund Processing

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Any fees charged by payment processors (e.g., PayPal, Stripe) may not be refundable.

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7. Contact

If you need to cancel, reschedule, or discuss your booking, please contact us at:
📧 minyong.park@liliummusic.com
📍 Dallas–Fort Worth Metroplex, TX